AFRIN, T. Quality os Customer Service in the Banking Sector of Bangladesh: an explorative study. EAST WEST JOURNAL OF BUSINESS AND SOCIAL STUDIES, [S. l.], v. 3, p. 68–94, 2012. Disponível em: https://ojs.rsi-lab.com/index.php/ewjbss/article/view/122. Acesso em: 17 oct. 2024.