BARUA, B. Prospect of Implementing Total Quality Management Approach in Commercial Banks of Bangladesh. EAST WEST JOURNAL OF BUSINESS AND SOCIAL STUDIES, [S. l.], v. 2, p. 1–20, 2011. Disponível em: https://ojs.rsi-lab.com/index.php/ewjbss/article/view/124. Acesso em: 24 nov. 2024.