Ferdous, Ahmed Shahriar, and Abul Hannan Chowdhury. 2010. “Determinants of Firm-Customer Relationship Quality: An Empirical Investigation Using SME Technique”. EAST WEST JOURNAL OF BUSINESS AND SOCIAL STUDIES 1 (May):25-48. https://ojs.rsi-lab.com/index.php/ewjbss/article/view/133.